Responsible Gaming at keriya11 — Play Smart, Stay in Control

Age verification is carried out at two key stages of the keriya11 player journey. First, players are required to confirm at registration that they are aged 18 or above by checking a mandatory age-confirmation declaration. Second, before any withdrawal is processed, all accounts are subject to KYC (Know Your Customer) identity verification, which requires the submission of a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — displaying the player's date of birth.

If any keriya11 account is found to be registered to or operated by a person under the age of 18, the account is closed immediately. All deposits and winnings held in the account are forfeited and, where funds were deposited by the minor, returned to the source payment method (bKash, Nagad, Rocket, or Upay) after an investigation review. This approach is non-negotiable and is enforced without exception.

keriya11 strongly encourages parents and guardians in Bangladesh to use parental-control software to restrict access to online gaming platforms on shared or family devices. If you believe a minor has accessed a keriya11 account, contact support@keriya11 immediately. Our player safety team will investigate and act within 24 hours of receiving a verified report.

For the vast majority of keriya11 players, online gambling is a recreational activity — an enjoyable way to engage with cricket betting during the BPL or T20 season, spin slots after work, or try a hand in the live casino. However, a minority of players can develop patterns of behaviour that indicate gambling is moving from entertainment into a problem. keriya11 takes this seriously and provides both the tools and the information to help players stay aware.

Problem gambling does not always look the same. Some players experience financial strain from chasing losses; others gamble primarily to cope with stress, anxiety, or difficult personal circumstances. The warning signs below are drawn from internationally recognised problem gambling frameworks. If several of these apply to your current behaviour, we strongly encourage you to use the tools described in this page or contact our support team.

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — placing additional bets to try to recover money already lost
• Feeling restless, irritable, or anxious when not gambling or when attempting to cut back
• Gambling to escape personal problems, stress, depression, or loneliness
• Concealing your gambling activity from family members or close friends
• Borrowing money, selling possessions, or using rent or bill money to fund gambling
• Repeatedly failing to keep to limits you have set yourself regarding time or money spent
• Gambling interfering with work, study, family responsibilities, or personal relationships
• Spending increasing amounts of time thinking about gambling when doing other things

keriya11 provides a suite of player-controlled responsible gaming tools that are accessible at any time from within your account dashboard. These tools are designed to put control firmly in your hands. You do not need to contact support to activate most of them — they work instantly via your account settings. The tools are free to use, and activating a protective measure such as a deposit limit or time-out will never result in any account penalty or bonus disqualification.

The following tools are currently available to all registered keriya11 players. Each tool is described in greater detail in the dedicated sections that follow.

Self-exclusion is available to any keriya11 player who feels that they need a structured, enforced break from gambling. Unlike a time-out, self-exclusion is a formal commitment: once requested and confirmed, the exclusion cannot be reversed by simply contacting support and asking to be reinstated. Requests to reverse an active self-exclusion are declined for the full duration of the chosen period, without exception.

keriya11 offers the following self-exclusion durations:

• 3-month self-exclusion: Your account is suspended for a full 90-day period. No deposits, bets, or game access are permitted. At the end of 90 days, you may contact support to request account reinstatement, which involves a mandatory 48-hour cooling-off confirmation period before access is restored.
• 6-month self-exclusion: A 180-day suspension with the same conditions as the 3-month option.
• 12-month self-exclusion: A full calendar-year suspension. Reinstatement at the end of 12 months requires a written request to support@keriya11 and a 72-hour review period before access is restored.
• Permanent self-exclusion: A permanent closure of your keriya11 account. This option is irreversible. Your account data is retained in line with the Privacy Policy but the account itself cannot be reopened. This option is recommended for players who have decided that online gambling is not compatible with their wellbeing long-term.

How to Request Self-Exclusion

To request self-exclusion, send an email to support@keriya11 with the subject line "Self-Exclusion Request". Include your registered keriya11 username and the exclusion duration you are requesting (3 months, 6 months, 12 months, or permanent). Our player safety team will confirm the exclusion and suspend your account within 24 hours of receiving a complete request. You will receive an email confirmation once the exclusion is active.

During an active self-exclusion period, keriya11 will suppress all promotional and marketing communications to your registered email address. Any remaining real-money balance in your account at the time of exclusion will be returned to your last verified BDT payment method (bKash, Nagad, Rocket, or Upay) after the standard KYC verification is completed.

keriya11's deposit limit and loss limit tools allow you to pre-commit to a personal spending boundary before you begin playing. Setting a limit when you are in a calm, considered state is a well-established technique recommended by responsible gambling professionals, because it removes in-session temptation to exceed your intended budget.

Deposit Limits

You may set a deposit limit on your keriya11 account for the following periods:

• Daily deposit limit: The maximum total BDT you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank) within a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: The maximum total BDT you can deposit within a rolling 7-day window.
• Monthly deposit limit: The maximum total BDT you can deposit within a calendar month.

Reducing a deposit limit takes effect immediately — the moment you save the new lower limit, your account enforces it. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This asymmetry is intentional: it ensures you cannot impulsively raise your cap during a session when you may not be making decisions in your best interest.

Loss Limits

A loss limit caps the total net losses you can incur over a defined period. Once your cumulative losses reach the limit you have set, the platform suspends further wagering for the remainder of that period. Like deposit limits, reductions are immediate and increases are subject to a 24-hour review delay. Loss limits apply across all game types on keriya11 — casino games, slots, live dealer tables, and sports betting markets including cricket.

A time-out is a temporary, enforced break from your keriya11 account. It is designed for players who feel they need a pause — whether after an unexpectedly long session, following a loss that felt uncomfortable, or simply because life requires a period of focus elsewhere. A time-out is not a permanent decision; it is a practical tool to interrupt a pattern and give yourself space to reassess.

keriya11 offers the following time-out durations, all of which can be activated via account settings or by contacting support@keriya11:

• 24-hour time-out: Account access, deposits, and betting are suspended for one full day from the moment of activation.
• 7-day time-out: A full week's suspension. Ideal for players who notice a pattern building over several days and want to reset before it escalates.
• 30-day time-out: A month-long break. During this period, no promotional or marketing emails will be sent to your registered address.

During any time-out period, your account balance, game history, and personal settings are preserved in full. When the time-out expires, you can log back in without any special reinstatement process. You will not be prompted to deposit or gamble immediately upon return — the platform does not send re-engagement promotions during or immediately after a time-out period.

Reality Check Reminders

In addition to formal time-outs, keriya11's reality check feature sends on-screen notifications at intervals you choose (every 30, 60, or 90 minutes) while you are actively playing. Each notification displays your total session duration and your net win or loss for that session in BDT, giving you accurate, real-time context to decide whether to continue or stop. Reality checks can be enabled and configured directly from your account settings.

If you feel that gambling at keriya11 — or anywhere else — is negatively affecting your life, your finances, or your relationships, please reach out for help. Our player safety team is available every day of the year, including during Eid, Pohela Boishakh, and the BPL cricket season, to listen and to guide you toward the right tools or external support resources.

Practical Steps If Gambling Is Becoming a Problem

• Activate a deposit limit or loss limit immediately through your keriya11 account settings — this takes effect instantly and does not require support assistance.
• Request a 30-day time-out by emailing support@keriya11 if you want to step away while keeping your account intact.
• Request permanent self-exclusion if you have decided that continuing to gamble is not in your best interest. This is a respected and supported choice; our team will process it without judgment.
• Speak to a trusted family member or friend about your gambling activity — external perspective and accountability are often the most effective tools.
• Seek professional counselling or support if gambling has affected your mental health, financial stability, or family relationships. Several international organisations offer confidential, free-of-charge online support accessible from Bangladesh.

keriya11 was built for the Bangladesh market with a clear understanding that trust is the foundation of a sustainable gaming platform. Our responsible gaming commitment is reflected not only in the tools we provide to players, but in the internal policies our team follows when designing promotions, setting default account limits, and responding to player behaviour signals that may indicate distress.

Our platform applies the following responsible gaming principles across all operations:

• No targeting of vulnerable players: keriya11 does not direct bonus offers, reload promotions, or marketing communications toward players who have recently activated a responsible gaming tool, are currently in a cooling-off period, or have a pattern of high-frequency, high-loss sessions.
• Transparent odds and RTP: All slot games and casino games available on keriya11 display their published Return to Player (RTP) percentages, ensuring players can make informed decisions about the games they choose.
• No "chasing loss" promotions: keriya11 does not send cashback or reload bonus offers triggered by a player experiencing a significant loss within a short time window. Such promotions are recognised as harmful to vulnerable players and are not part of our marketing strategy.
• SSL encryption and data security: All player data — including responsible gaming settings, account history, and payment details — is protected by SSL encryption and handled in accordance with our Privacy Policy.
• Fair play certified games: All games hosted on keriya11 are sourced from reputable game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, all of which publish independently audited RNG (Random Number Generator) certifications.
• Regular responsible gaming policy review: This Responsible Gaming page and the associated internal policies are reviewed and updated at least annually to reflect current best practices in player protection.

keriya11 believes that a player who feels safe, respected, and in control is a player who will enjoy their time on the platform genuinely — and that genuine enjoyment, built on trust, is the only kind worth having. We are committed to maintaining that standard for every player in Bangladesh who chooses keriya11 as their gaming platform.